Refund policy

Product Returns

We offer a 14-day purchase protection for online orders. Customers may request a return or exchange within 14 days from the date of delivery (based on the logistics provider’s delivery record). To request a return or exchange, please contact us within this period and ensure the returned items meet the conditions outlined in our return policy.

Please note that we do not accept returns or refunds in the following cases:

·       Any product that is delivered more than 14 days (based on logistic receipt date).

·      Any product that has been opened or used (for example, taken out of its plastic wrap or box).

·       Any product that is not in its original condition, is damaged, or missing parts.

·       Any discount, clearance or sales product that had already stated non-returnable.

·       Wrong product selection by customers itself.

·       Any free gift product and samples.

·       Any product that is purchased at other retail channels, outside BIO HEAL BOH official.

·       In case of any dispute, Supergo Company Limited reserves the right to make the final decision.

 

Refund Policy

Before processing any return or refund, we will inspect and verify whether the returned product meets our return policy. If the product does not meet the stated conditions, the request will be declined, and we will not return the item to the customer. Please note that all original shipping and handling fees are non-refundable. Once the return is approved, we will issue a refund based on the original purchase value of the returned product(s), excluding any shipping or handling charges.
If the order included any promotional gifts, samples, or discounted add-on items, these must be returned together with the product. If they are not returned, we reserve the right to deduct their value from the total refund amount.

 

Return Procedures

You can pack and send your return to us in just a few simple steps:

1)      Contact us at info@biohealboh.hk with your order number, details of the product(s) to be returned, and the reason for return.

2)      Once your return request is approved, please securely package the item(s) and include either a copy of our confirmation email or the original delivery note. Send the package to the designated return address as instructed by Supergo Company Limited’s customer service team.

3)      All return shipping costs must be prepaid by the customer. We do not accept returns sent via cash on delivery.

4)      Upon receipt of the returned items, we will complete the return process within 14 working days, provided the returned products meet our return policy.

 

Undeliverable Orders

Some orders may be returned to us due to unclear delivery addresses, the use of P.O. boxes or hotel addresses, repeated unsuccessful delivery attempts, or refusal to accept the package by the recipient. If a package is returned to us by the courier for any of the above reasons, a refund will be processed after deducting the original shipping fee, handling charges, and a HK$100 order return processing fee.

 

Customs, Liabilities & Duties

Supergo Company Limited is not responsible for any customs duties, taxes, or related charges associated with your order. All additional fees incurred during or after shipping (e.g. import taxes, customs clearance charges) shall be borne solely by the customer.